Turtle Beach Support (2024)

FAQs

How do I contact Turtle Beach support? ›

For Turtle Beach product support please visit: Turtle Beach Support. For Customer Service, please contact: customerservice@turtlebeach.com.

We do not offer a fee-based repair service as the cost of such a service would be higher than the price of a replacement item. All available replacement parts for all of our products are listed on our online store at TurtleBeach.com. Cables that are permanently connected to a headset are not replaceable.

When your Turtle Beach headset doesn't respond to anything and shows a red light, you need to do a 'hard reset'. Press and hold the 'Connect' and 'Mode' buttons for 20 seconds. That way, you'll restore the factory settings on the headset. This solves most problems.

("VTB") warrants to the original end-user purchaser ("Purchaser") that the retail Turtle Beach hardware product herein ("Product"), including the ROCCAT Syn Buds Air and Syn Buds Core, will be free of defects in materials and workmanship for a period of one year, and two years for ROCCAT products and Turtle Beach Elite ...

Download the Turtle Beach Audio Hub mobile app on your iOS or Android device. Enable Bluetooth on your selected device, and pair with your headset to access the app. Swipe to the second settings screen to assign new functions. Once selected, your headset will save this configuration.

Get in Touch

We promise to get back to you as soon as we can. You can also reach us by phone at (732) 574-3600 or by mail at 100 Walnut Ave, 4th Floor, Clark, NJ 07066.

Unless you can't afford a proper repair, it's almost always better to take your headphones into a repair service to have a professional diagnose and fix them. Take apart the earpieces. This process is different for each model.

Turtle Beach Stealth 600 Gen 2: Battery Life

The Turtle Beach Stealth 600 Gen 2 will last you between 15 and 2o hours.

If your headset will not respond to button presses and is displaying a solid Red LED, please follow the below steps to reset your headset. To hard-reset your Stealth 700 Gen 2 Xbox headset, please do the following: Hold down the Bluetooth and Mode buttons for 20 seconds.

Why does my Turtle Beach Stealth 600 Gen 2 keep disconnecting? ›

A common cause of this is having your wireless router close to your console, or other wireless devices close as well. Even if you console is hardwired, the router is still broadcasting a wireless signal, which can cause network congestion and audio/mic glitching, as well as connection issues.

Headphones can last from a few months to around 10 years or more. Headphones made of high-quality material are more durable compared to those made of low-quality material. However, it is important to remember that the lifespan of your headphones is also determined by how you care for them.

Thankfully, Turtle Beach's product line is pretty cozy on your cranium across the board. If you don't mind dropping big bucks you can get a pretty spectacular sound experience, but even the entry-level headsets will feel and sound great.

The Turtle Beach Corporation (commonly referred to as Turtle Beach) is an American gaming accessory manufacturer based in San Diego, California. The company has roots dating back to the 1970s where it developed sound cards, MIDI synthesizers, and various audio software packages and network audio devices.

First, make sure the mic boom is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in all the way until you hear a "click". This may take a couple of tries.